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FAQs

What do I do if my video playback is choppy?

There are many possible reasons why you may be experiencing poor video playback. HD video playback requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If you are experiencing choppy playback you may try one of the following to resolve this:

1. Select a lower video quality. The default quality is set to HD 720P which may be too heavy for your current internet connection. Click on the settings button under the video player and make your selection under "Video Quality." Choose High or Low if the HD 720P quality is not working properly for you.
2. Turn off other programs, virus protection, ad blocker, or energy saving settings as they may interfere with HD video playback.
3. Stop any files that you may be downloading in the background.
4. Try closing other browser tabs if you have many opened.
5. Try another browser and see if that helps. We recommend the latest versions of the following browsers: Firefox,Google Chrome.


I can't log in, why is that?

You may be using the wrong username/password combination to log in. Make sure you use your email address to log in, this is your username. Your email address may be associated with an older expired account. Check the purchase confirmation email we sent you upon signing up if you don't recall your username. If you can't find it, try checking your email account's spam folder.

It is also possible that your membership may have been banned. We may temporarily ban your membership if we feel your account has been compromised. We may ban accounts due to sudden increases in the number of login attempts. Increased login attempts may mean that your username and password have been compromised and/or shared/posted on the internet. We also may ban if you have a history or charging back your subscription fee. Your personal data is secure and no transactions can be made during this ban period. Contact us if you think your account has been banned to have your password changed and your account reactivated.


I forgot my password, how do I retrieve it?

In order to obtain your password, you must return to the site that you originally signed-up for and click on the "I Forgot My Password?" link found on the login page. You will then be asked to provide the email address you used to join the site with. Once completed, your password will be e-mailed back to you. If you aren't receiving your password via email, be sure to check your email account's spam folder.


Which web browsers are recommended to be used?

We support all the latest versions of major web browsers but not all browsers offer the same benefits in speed and security. For the best experience we recommend that you use Google Chrome or Firefox. We do not support the AOL web browser, Yahoo web browser, or Microsoft IE 6 and earlier.


I think I have encountered a bug/glitch. Where can I report it?

If you have spotted a bug or technical glitch with the website, we invite you to contact us by clicking the "Contact" link on the navigation bar at the top of each page. You can report technical problems, suggest improvements, and help us build a better experience for you.

If you experience a problem with a specific video, click on the "Report a Problem" link in that video block under "Rate It".


How does the Trial membership work?

Many of the sites allow for the purchase of a trial membership at a special-offer price and are only available for a certain number of days. All trial memberships are automatically upgraded to standard monthly memberships unless they are cancelled within the trial period.


How do I cancel my membership?

To cancel your account, log in and click on "My Account". At the bottom of the page check "Close My Account" then click the "Update" button. You will receive an email at the address listed on your account. Follow the instructions in that email to cancel your billing account with ccBill.
Or contact CCBill at (https://support.ccbill.com/) via live chat, phone 1.888.596.9279 email at support@ccbill.com.
Your membership will remain active until your subscription's expiration date.


What is your refund policy?

Refunds for purchases or recurring charges may be requested by contacting customer support. ErosArts, inc. reserves the right to grant a refund or a credit applicable to purchases to the Site at its discretion. The decision to refund a charge does not imply the obligation to issue additional future refunds. Should a refund be issued for any reason, it will be credited solely to the payment method used in the original transaction. Refunds will not be issued by cash, check, or to another payment mechanism.


Are videos downloadable?

The videos on all of our sites are streaming, and are able to be viewed on most devices, computers, phones and tablets. You can watch the videos as many times as you wish during the length of your subscription.

They are not downloadable.

Any unauthorized copying of the videos on our sites using a third-party software is a violation of copyright and will result in suspension of account and possible legal action.